Frequently Asked Questions – rab-outlet.com
Welcome to the FAQ page of rab-outlet.com. We have gathered the most common questions customers ask about our website, our products, and how we operate. Because we focus on outdoor equipment originally sourced from the Rab range, some questions are specific to technical gear. Please read through the answers below. If you cannot find what you are looking for, further information is available elsewhere on our website.
1. What is rab-outlet.com?
rab-outlet.com is an independent online retailer. We offer a carefully selected range of outdoor clothing and equipment originally sourced from the Rab collection. We are not the official Rab website, nor are we directly affiliated with the brand. Instead, we curate products from the Rab range and present them through our own platform, focusing on quality, performance, and honest value.
2. Are your products authentic?
Yes. Every item sold on rab-outlet.com is authentic and originally sourced from the Rab product line. We do not sell counterfeit goods, factory seconds (unless clearly stated), or unauthorised reproductions. Our sourcing process is designed to ensure that you receive genuine Rab-origin products with the same materials, construction standards, and technical features you expect from the brand.
3. Is rab-outlet.com the same as the official Rab website?
No. rab-outlet.com operates independently. While we specialise in products from the Rab range, we are not the official brand store. This means our inventory, pricing, and policies may differ from those found on the official Rab website. However, we strive to maintain the same high standards of product quality and customer transparency.
4. What types of products do you sell?
We focus on outdoor apparel and equipment originally from Rab. This includes insulated jackets, waterproof and windproof outerwear, fleeces, base layers, trekking trousers, and sleeping bags. Our selection prioritises technical, durable, and versatile items suitable for hiking, mountaineering, camping, and general outdoor use. We do not carry every item from the full Rab catalogue; instead, we choose pieces we believe offer genuine value to our customers.
5. How do I know which size to order?
Sizing information is provided on each individual product page on rab-outlet.com. Because different Rab-origin products may fit differently depending on their intended use (e.g., slim-fit base layers vs. relaxed-fit belay jackets), we strongly recommend checking the specific size guide listed with each item. If you are between sizes or unsure, we suggest ordering the larger size for layering purposes. We also describe the fit type clearly – whether regular, slim, or relaxed – to help you decide.
6. Can I change or cancel my order after placing it?
Once an order is submitted on rab-outlet.com, our processing team begins work quickly to minimise delays. For this reason, we cannot guarantee that changes or cancellations will be possible after checkout. However, if you contact us immediately after placing your order, we will do our best to accommodate your request. The sooner you reach out, the higher the chance of success. Once an order has been packed or handed to a carrier, changes are no longer possible.
7. Do you ship to my country?
rab-outlet.com ships to a wide range of locations, but not all countries are serviceable. During the checkout process, you will be able to see whether your shipping address is eligible. If your country does not appear in the shipping list, we regret that we cannot complete the order at this time. For eligible locations, please refer to our Shipping Policy for more details about how orders are processed and dispatched.
8. How can I track my order?
After your order has been dispatched from our fulfilment centre, you will receive a confirmation containing a unique tracking number. You may use this number on the carrier’s website to monitor the progress of your shipment. Please allow a few hours after receiving the confirmation for the tracking information to update. If your tracking status does not change for several days, we recommend checking directly with the carrier first.
9. What should I do if my parcel arrives damaged or incomplete?
While we take great care when packing every order on rab-outlet.com, damage during transit or carrier errors can rarely occur. If you receive a parcel that appears damaged, or if items are missing, please retain all original packaging and take clear photographs of the damage or the contents received. Then, reach out to us through the appropriate contact method shown elsewhere on our website. We will investigate the issue and work toward a fair resolution.
10. Do you offer exchanges?
rab-outlet.com does not offer direct exchanges. If you need a different size or a different product, you will need to follow the standard process for returning the original item and placing a new order separately. This approach allows us to manage inventory more accurately and helps you secure the correct item as quickly as possible without waiting for an exchange to process.
11. Are customs fees or import duties included in my order?
No. Any customs fees, import duties, taxes, or related charges imposed by your local customs authority are not included in the price you pay on rab-outlet.com. These fees – if applicable – are determined entirely by the destination country and are your responsibility as the customer. We strongly advise checking with your local customs office before ordering if you are unsure whether additional charges may apply.
12. Why do some products show limited stock?
Because rab-outlet.com curates products from the Rab range rather than holding unlimited quantities, many items are available in small batches or limited sizes. Once a particular product or size sells out, we may not be able to restock it quickly – or at all. If you see an item you want, we recommend ordering promptly.
13. Can I leave a product review?
Yes. Customer feedback helps us improve and also helps other shoppers make informed decisions. On each product page, you will find an option to submit a review. We welcome honest, detailed reviews based on your real experience with the item. Please note that we reserve the right to moderate reviews that contain inappropriate language or irrelevant content.
14. Is my personal information secure on rab-outlet.com?
Yes. rab-outlet.com takes data security seriously. We use industry-standard encryption and secure processing methods to protect your personal information. We do not sell or share your data with third parties for marketing purposes. For full details, please review our Privacy Policy, which is available elsewhere on this website.
15. Do you offer gift cards or vouchers?
At this time, rab-outlet.com does not offer gift cards or store vouchers. Any future changes to this policy will be announced on our website.
16. Will you stock more products in the future?
We constantly review our selection of Rab-sourced products. While we do not add new items on a fixed schedule, we do expand our range from time to time based on customer demand, seasonal needs, and product availability. If there is a specific Rab-origin item you would like to see on rab-outlet.com, you are welcome to suggest it through our contact page.
17. Can I trust rab-outlet.com?
We understand that trust is earned. rab-outlet.com is run by a small, independent team of outdoor enthusiasts who value transparency and reliability. We do not make exaggerated claims, hide fees, or sell poor-quality goods. Our focus is on providing genuine Rab-sourced products with clear information and fair policies. Thousands of visitors have used our site, and we work hard every day to maintain a positive reputation.
18. How can I stay updated about rab-outlet.com?
For updates about new arrivals, limited stock reminders, or changes to our policies, we recommend checking our website regularly. We do not operate a newsletter at this time, so all important announcements will be posted directly on rab-outlet.com.
Thank you for taking the time to read our FAQ. We hope this information helps you shop with confidence. If you have a question that is not answered here, please look for other pages on rab-outlet.com where additional details may be provided.